Terms of Service & Disclaimer

FillIn is a neutral technology platform that allows salons to post shifts and technicians to find and claim them. FillIn is not an employer, staffing agency, recruiter, or party to any agreement between a salon and a technician.

Any shift, engagement, contract, or working relationship arising from the Platform is strictly between the salon and the technician. FillIn does not supervise, direct, or control the work performed.

All compensation — including hourly rates, tips, hours worked, taxes, deductions, and any expenses — is negotiated, agreed, and paid directly between the salon and the technician. FillIn does not process, hold, guarantee, or insure payments.

FillIn is not responsible for payment disputes between salons and nail technicians. This includes non-payment, late payment, underpayment, disputed hours, cancelled shifts, chargebacks, or disagreements over rates. Users are solely responsible for resolving such disputes between themselves.

FillIn does not guarantee the quality, safety, legality, skill, licensing, certification, punctuality, or conduct of any user on the Platform. Profile information, skills, experience, certifications, and availability are self-reported by users and are not independently verified by FillIn unless expressly stated.

You are responsible for performing your own due diligence before accepting or offering a shift, including verifying licences, insurance, work eligibility, and any credentials required in your jurisdiction.

You agree to provide accurate information, to keep your account credentials secure, and to use the Platform lawfully and respectfully.

You agree not to post false shifts, impersonate others, harass other users, scrape the Platform, or use FillIn for any purpose other than arranging legitimate nail-industry shifts.

You are responsible for your own tax, employment, insurance, and regulatory obligations, including classification as an employee or independent contractor.

Nail technicians on FillIn are independent contractors operating their own businesses. FillIn does not control their hours, methods, rates, or place of work. Technicians are free to work on any other platform or for any other client simultaneously. FillIn does not provide tools, training, or benefits. Technicians are solely responsible for their own taxes, insurance, and business registration.

Salons and technicians are expected to honour claimed shifts. Cancellations, no-shows, and any resulting losses are the responsibility of the users involved. FillIn may suspend accounts that repeatedly cancel or fail to appear, but has no obligation to compensate any user.

Once a nail technician claims a shift, they are committing to appear at the designated salon at the agreed time. In the event of a no-show, the technician's account will receive a formal warning.

A second no-show will result in a temporary suspension of the account. A third no-show will result in permanent removal from the FillIn platform.

Salons are encouraged to rate their experience after each shift. FillIn is not financially liable for losses incurred due to a technician no-show, but will take immediate action to repost the affected shift and notify available technicians in the area.

FillIn reserves the right to remove any user — salon or technician — who engages in harassment, discrimination, theft, or unprofessional conduct as reported by another user.

Salons and technicians are encouraged to report incidents through the app. All reports will be reviewed within 48 hours.

FillIn is not liable for the conduct of its users, but will take swift action to protect the safety of the community.

To the fullest extent permitted by law, FillIn and its operators are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Platform, from interactions with other users, or from any shift arranged through the Platform — including lost income, property damage, injury, or reputational harm.

The Platform is provided “as is” and “as available”, without warranties of any kind.

We may suspend or terminate any account at our discretion, including for breach of these terms or conduct that harms other users or the Platform.

We may update these terms from time to time. Continued use of the Platform after an update means you accept the revised terms.

These terms are governed by the laws of the Province of Quebec and the applicable laws of Canada.

Questions about these terms: noreply@fillin.ca